How Parcelarc collects, uses, and protects your information.
Effective date: April 1, 2026
This Privacy Policy describes how Parcelarc (“we,” “us,” or “our”) collects, uses, and shares information about you when you use our website at parcelarc.com and our route re-optimization services.
We collect information you provide directly to us, such as when you fill out a contact form, request a demo, or communicate with us by email. This may include your name, email address, company name, phone number, and any other information you choose to provide.
We also collect information automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit. We use cookies and similar tracking technologies for this purpose.
If you connect our service to your dispatch or telematics platforms (such as Route4Me, OnFleet, Samsara, or Motive), we collect route data, stop-sequence data, driver status signals, and manifest information necessary to provide re-optimization services.
We use the information we collect to:
We do not sell, rent, or trade your personal information to third parties. We may share your information with service providers who assist us in operating our website and providing our services, subject to confidentiality agreements. We may also disclose information if required by law or to protect our rights and the safety of others.
We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Route and dispatch data processed through our re-optimization service is retained for up to 90 days after the end of a service engagement.
We use cookies to maintain site functionality and measure usage. You can control cookies through your browser settings. For details on the specific cookies we use, see our Cookie Policy.
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information. To exercise these rights, contact us at [email protected].
Our service integrates with third-party platforms including Samsara, Motive, Route4Me, OnFleet, Geotab, and FourKites. Your use of those platforms is governed by their respective privacy policies. We are not responsible for the privacy practices of third-party services.
We may update this Privacy Policy from time to time. We will post any changes on this page and update the effective date at the top. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.
If you have questions about this Privacy Policy, contact us at:
Parcelarc
1845 Woodall Rodgers Freeway, Suite 550
Dallas, TX 75201
[email protected]